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HEY! DID YOU CHECK OUR FAQ?It might already have your answer

Prior to sending any e-mail to our Customer Service Department, please visit our FAQ page and the read the included information. Unfortunately we can not answer questions that are listed in our FAQs or below.

 

Please DO NOT contact the race venue directly, as they will not have answers to your race-related questions.

 

Please remember to check your specific race Event Page often, it will be your most up-to-date source of information.

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Team QuestionsRead This First

  • If you are trying to join a team that is currently registered for a heat that is showing SOLD OUT, please register for any open time slot and be sure you to select your team's name during registration. We will make sure that all teammates are able to run in the same heat. No need to email us, shortly before each event all teammates will be shifted into the same heat. NOTE: This excludes the Elite, Confirmed Start Time heats, and the Hurricane Heat. There will be an additional charge to transfer into one of these heats.
  • If you created a team, you can manage your team by going to myevents.active.com. Sign in using your active account info. Click 'manage my team' to get started.
  • You can also create a new team, or join an existing team by going to myevents.active.com.
  • If you are unsure about team discounts and how they are administered click here.

Registration QuestionsRead This First

  • If you are experiencing technical issues, such as not receiving a confirmation email, or if your payment isn't going through, please contact support@active.com.

  • If you are trying to join a team that is currently registered for a heat that is showing SOLD OUT, please register for any open time slot and be sure you to select your team's name during registration. We will make sure that all teammates are able to run in the same heatNo need to email us, shortly before each event all teammates will be shifted into the same heat. NOTE: This excludes the Elite, Confirmed Start Time heats, and the Hurricane Heat. There will be an additional charge to transfer into one of these heats.

Transfer My RaceRead This First

  • If you are injured or cannot race for any reason, please type a message below and one of our Customer Service Reps will assist you.

Sponsor/PartnerRead This First

Please send an e-mail with the event you'd like to sponsor (single race or multiple races, or national), the name of your company, and what your business would like to accomplish with a sponsorship.

Daily DealsRead THis First

  • Before emailing us, make sure to enter your voucher code on the last page of registration and click 'apply' to discount the entry fee. You will still need to pay the mandatory insurance fee.
  • If your code says expired or no longer in use, please provide the voucher code, the race date, and the type of Daily Deal (Living Social/Amazon/Groupon/etc.)

Other QuestionMy Answer Is Not Here

If you don’t see your answer here OR on the FAQ then submit your question. Remember, If your question is answered in the FAQ or above, we will not respond.
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