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HEY! DID YOU CHECK OUR FAQ?It might already have your answer

Before you send any e-mail to our customer service department, please read through the FAQ page and the following information. If your question is answered in the FAQ or below, we will not respond. Click here to read the FAQ!

Select Your RegionAnd Race

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Team QuestionsRead This First

  • Do not send an e-mail to us about how to add members to your team if the heat is sold out. If you are trying to join a team that is in a sold out heat, sign up under your team name for any open heat and we will make sure all teammates will run in the same heat.
  • If you registered your team in 2012, you can manage the team by going to myevents.active.com. Sign in using your active account info. Click 'manage my team' to view your roster or send email invites.
  • Team captains that registered their team in 2011 can email registration@spartanrace.com to get a quick team update.
  • If you are unsure about team discounts and how they are administered click here.

Registration QuestionsRead This First

  • If you are experiencing technical issues, such as not receiving a confirmation email, or if your payment isn't going through, please contact support@active.com.
  • Please don't email us if you are trying to move to a sold out heat. If a heat is sold out, we will not be able to add you.

I Can't RaceRead This First

  • If you are injured and can't race, we will give you a future race credit, but you must volunteer for the race you're missing.
  • Life happens and now you want a refund. This is unfortunate for you, but we get this a lot. It takes commitment and dedication to finish our races. We don't give refunds.

Sponsor/PartnerRead This First

We receive hundreds of sponsorship inquiries and cannot respond to all of them. Please send an e-mail with the event you'd like to sponsor (single race or multiple races, or national), the name of your company, and what your business would like to accomplish with a sponsorship.

Other QuestionMy Answer Is Not Here

If you don’t see your answer here OR on the FAQ then submit your question. Remember, If your question is answered in the FAQ or above, we will not respond.
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